Information We Collect

Running a mobile development business means we need certain information to do our job properly. Here's what we typically gather and why it matters.

Information You Give Us Directly

When you reach out for a consultation or start a project, you'll share:

• Your name, email address, and phone number so we can actually talk to you
• Business details like company name and what you're trying to build
• Project requirements, technical specs, and your vision for the mobile solution
• Payment and billing information when we get to that stage
• Any other details you choose to share during meetings, emails, or project discussions

Technical Information Our Systems Collect

When you visit gleamsys.com or use our services, we automatically pick up some technical data:

• IP address and general location (usually just city or region)
• Browser type, device information, and operating system
• Pages you visit, how long you stay, and where you came from
• Interaction patterns that help us improve our website experience

Project-Related Information

During development work, we'll gather whatever's needed for your mobile solution, which might include:

• User research data you provide about your target audience
• Existing systems information for integration purposes
• Testing feedback and usage data from development phases
• Communication records related to project decisions and changes

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a practical purpose for delivering mobile development services.

• Project management and development work on your custom mobile solution
• Communication about project status, technical decisions, and necessary approvals
• Billing, invoicing, and payment processing for our services
• Technical support during and after project completion
• Improving our development processes based on real project experience
• Meeting legal obligations like tax reporting and contract compliance

We might also use aggregated, non-identifiable data to understand broader trends in mobile development or to showcase general capabilities (never your specific project details without permission).

Sharing Your Information

We don't sell your data. Full stop. But running a development business sometimes means working with other parties who need access to certain information.

Service Providers We Work With

• Cloud hosting providers where we store project files and data
• Payment processors for handling transactions securely
• Email and communication tools we use for project correspondence
• Project management platforms where we track development progress
• Specialized subcontractors when a project requires specific expertise (always under confidentiality agreements)

Legal Requirements

Sometimes the law requires us to share information. We'll disclose data if we receive a valid legal request from Australian authorities or need to protect our legal rights. We'll notify you unless legally prohibited from doing so.

Business Transfers

If gleamsys merges with another company or gets acquired, your information might transfer as part of that deal. Any new owner would still be bound by this privacy policy unless you agree to something different.

Your Rights and Choices

This is your data. You have real control over it, not just theoretical rights buried in legal language.

To exercise any of these rights, just email us at support@gleamsys.com. We'll respond within a reasonable timeframe, usually within 30 days. There's no fee unless your request is clearly unreasonable or excessive.

Data Security Measures

Security isn't just a checkbox for us. We've implemented multiple layers of protection because losing client data would be catastrophic for everyone involved.

Technical Safeguards

• Encryption for data in transit and at rest using industry-standard protocols
• Secure access controls with multi-factor authentication for our team
• Regular security audits and vulnerability assessments of our systems
• Firewalls and intrusion detection systems protecting our infrastructure
• Secure coding practices in all development work we undertake

Organizational Measures

• Limited access to personal data—only team members who need it for their work
• Confidentiality agreements with all staff and contractors
• Regular training on data protection and security best practices
• Incident response procedures in case something goes wrong
• Regular backups with secure, encrypted storage

That said, no system is completely bulletproof. If we experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what we're doing about it.

Data Retention

We don't keep your information forever. How long we retain data depends on why we collected it and what legal obligations we have.

• Active project data: Kept throughout the project and for a reasonable period afterward (typically 12 months) for support purposes
• Financial records: Maintained for seven years to comply with Australian tax law
• Communication records: Generally kept for three years unless related to ongoing projects or disputes
• Website analytics: Aggregated data kept indefinitely; individual session data deleted after 26 months
• Marketing contacts: Retained until you unsubscribe or we haven't heard from you in three years

When we no longer need your data, we securely delete or anonymize it. Deletion means complete removal from our systems, including backups (which might take up to 90 days to cycle through completely).

International Data Transfers

We primarily operate within Australia, but some of our service providers have servers overseas. When your data leaves Australia, we make sure it's still protected.

• We only use providers in countries with adequate privacy protections or those who have committed to appropriate safeguards
• Cloud services might store data across multiple regions for redundancy and performance
• Any international transfers comply with Australian Privacy Principles requirements
• You can contact us to learn which countries your data might be transferred to

Cookies and Tracking

Our website uses cookies—small files stored on your device that help the site function properly and let us understand how people use it.

Types of Cookies We Use

• Essential cookies: Required for the website to work (like maintaining your session)
• Analytics cookies: Help us understand which pages are useful and which aren't
• Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings. Blocking all cookies might affect how our website works, but you'll still be able to contact us and discuss projects.

Children's Privacy

Our services aren't directed at children under 18. We don't knowingly collect personal information from minors. If we discover we've accidentally gathered data from someone under 18, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top shows when the current version took effect.

Continuing to use our services after policy changes means you accept those updates. If you disagree with changes, contact us to discuss your options before proceeding with further services.

Complaints Process

If you're unhappy with how we've handled your personal information, here's what to do:

• Contact us first at support@gleamsys.com with details of your concern
• We'll acknowledge your complaint within five business days
• We'll investigate and respond with our findings and proposed resolution within 30 days
• If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

The OAIC website is www.oaic.gov.au, and they have detailed information about how to make a privacy complaint.